Custom Tumbler FAQ

Will I receive a design proof?

A digital proof will be sent to the email used at checkout before production begins. Review names, spelling, dates, colors, and layout carefully, then reply with your approval or corrections. Production begins after your approval.

How do I provide personalization details?

Follow the personalization instructions on your product page and double-check all names, dates, and spelling before checkout. Include any requested colors, fonts, or layout details. If you are unsure how to submit your details, email countryfidecustomsandoutdoors@gmail.com before ordering. Our store policy states that orders cannot be changed or modified after checkout.

How long will my custom tumbler take?

Custom-made items are not covered by our standard 1–3 business day ship-out window for in-stock items. Check your product description for turnaround details, or email countryfidecustomsandoutdoors@gmail.com for current timing before ordering. Allow additional time for shipping. If you need your tumbler for a particular date, contact us before placing your order.

How should I care for my tumbler?

Hand wash gently with mild soap and a soft cloth or sponge. Do not put your tumbler in the dishwasher or microwave. Avoid abrasive scrubbers, harsh cleaners, and prolonged exposure to heat or direct sunlight to help preserve the design. Dry promptly and store with the lid off. Follow any care instructions included with your specific tumbler.

Will the finished tumbler look exactly like the photo?

Handcrafted tumblers may have small differences in design placement and finish. Colors and patterns can also appear slightly different on a phone or computer screen. Our Shipping and Returns/Exchanges policy notes that screen-related color and pattern differences do not qualify as a defect.

Can I return or exchange my tumbler?

Please review our Shipping and Returns/Exchanges page before ordering and contact countryfidecustomsandoutdoors@gmail.com with any questions about your tumbler's eligibility. Our policy limits store-credit exchanges to eligible non-customized items, with approval required before sending an item back. Contact us within 48 hours of receipt; eligible items must be returned within 7 calendar days and meet the condition requirements in that policy. Original and return shipping charges are the customer's responsibility.

If anything arrives incorrect, missing, or damaged, check your order and email us right away, within 48 hours of receipt, with your order number and a description of the issue.